a) The Funeral Service Package (FSP) price applies solely to the funeral service. Expenses for items such as burial plots, columbarium niches, tombstones, and other related costs are not included. The provided items are non-returnable and non-refundable.

b) The use of the standard parlour is subject to availability. Policies and procedures for parlour check-in may differ by location. Customers must agree to the specific policies of the location before checking in.

c) The FSP is applicable only in Peninsular Malaysia. The funeral service location must be within a 35km radius (referred to as the “Restricted Territory”) from either Empyrean Park Sdn Bhd or it’s associate company’s service centre. Additional charge may apply for services held beyond this territory.

d) The company is not responsible for any losses resulting from circumstances beyond control that lead to the unavailability of the specified coach or vehicle. Nevertheless, an alternative mode of transport will be provided.

e) No refunds or returns for items included in the package are allowed under any circumstances.

f) Additional nights of service and/or additional items are subject to additional charges.

g) The Taoist prayer service covers Hakka (small), Cantonese (small), or Hokkien (small) prayer services. Other ceremonies or custom services will subject to additional charges.

h) If there is a conflict between the terms of the Purchase Order and these Notes, the Purchase Order will take precedence.

i) In the event of a conflict in interpreting the terms and conditions, the English-language version will be considered over the Chinese-language version.
For full details, please refer to the respective purchase orders for the complete terms and conditions.